Support
We usually reply within 1–2 business days.
support@ocrflow.appPlease include your device model, iOS version, app version, and a short description of the issue.
Troubleshooting
Text isn't recognized or looks wrong
Use a sharp, well-lit scan at least 300 DPI equivalent. Flatten the page, avoid shadows, and check the selected OCR language in Settings.
Search doesn't find words in my PDF
Make sure OCR has finished on all pages (look for the completed badge). Re-run “OCR All Pages” if the document was edited.
OCR is slow on large documents
Long PDFs are processed page by page. Keep the app open, plug in your device, and close other heavy apps.
I can't import a file
Check the file isn't password-protected, and grant OCRFlow access to Files or Photos in iOS Settings → OCRFlow.
Exported text is missing formatting
TXT export is plain text. Use Word export or Searchable PDF to keep the original layout.
Restore my purchase
Open Settings in the app and tap “Restore Purchases” while signed in with the same Apple ID.